Field Guide Manuals

Accountability doesn’t have to be complicated.

OWN IT. DO IT. FINISH IT. is a simple, straight-to-the-point guide for employees, supervisors, managers, and team leaders who want to stop making excuses, communicate better, and follow through on what they say they’re going to do.

This book breaks accountability down into practical everyday actions: taking ownership, doing what needs to be done, and finishing the job with consistency.

Through relatable workplace situations, easy-to-understand lessons, and practical exercises, readers will learn how to:

• Take responsibility without blaming others 
• Communicate expectations clearly 
• Stop making excuses and start finding solutions 
• Follow through on commitments 
• Build trust with coworkers and leaders 
• Handle mistakes the right way 
• Improve consistency and reliability 
• Become someone others can count on 

You don’t need a management title to practice accountability. Whether you’re leading an entire team or simply trying to raise your own standard at work, OWN IT. DO IT. FINISH IT. gives you a simple framework for becoming more dependable, productive, and respected.

Because at the end of the day, accountability comes down to three things:

OWN IT.
DO IT.
FINISH IT.

Raise your standard. Follow through. Finish strong.Add a short description.

Great customer service is easy when everything goes right. The real test begins when something goes wrong.

A  customer is angry. A callback was missed. A promise was broken. The  answer is no. A mistake was made. The employee is under pressure.

What happens next is what the customer remembers.

COMMAND READY™: Customer Service Under Pressure is a practical field guide and workbook designed to help frontline  employees, supervisors, managers, and service teams communicate  professionally, solve problems, de-escalate difficult situations,  recover from service failures, and protect customer relationships when  the pressure is high.

Built around the COMMAND READY™ READY Method — Responsibility, Effort, Adaptability, Discipline, and Your Standard — this workbook turns customer service from a personality trait into a repeatable process.

Inside, you’ll learn how to:

• Own the customer’s problem without automatically accepting blame
• Listen before defending or explaining
• Control the temperature during difficult interactions
• Show empathy without making promises you cannot keep
• Ask better questions and uncover the real problem
• Know when to solve, verify, escalate, or stop
• Prevent customers from having to chase you for answers
• Deliver bad news professionally—even when the answer is no
• Recover trust after your organization makes a mistake
• Build a customer-service standard your team can repeat consistently

This is more than a book you read.

It is a working customer-service field guide filled with realistic scenarios, response examples, reflection  exercises, checklists, conversation planners, complaint-intake forms,  follow-up trackers, escalation tools, service-recovery worksheets,  manager coaching tools, and a complete Customer Service Toolkit designed for real-world use.

Whether your customers are called clients, residents, members, patients, guests, passengers, students, citizens, or customers, the principle remains the same:

Stay professional when the pressure rises.

Solve what you can. Communicate clearly. Follow through. Protect the relationship.

STAY PROFESSIONAL. SOLVE THE PROBLEM. PROTECT THE RELATIONSHIP.

STAY READY.

Parenting is hard. This book makes it simpler.

Between  work, school, homework, sports, phones, gaming, and everything else  life throws at a family, most parents don’t have time for a complicated  parenting manual.

RAISING READY KIDS™ was created for busy parents who want practical tools they can understand quickly and actually use with their children.

Through  short stories, simple stick-figure illustrations, family conversations,  and hands-on activities, parents and kids work together on the skills  children will need long after they leave home.

Inside, families will explore:

• Screen-time boundaries and self-control
• Responsibility and age-appropriate independence
• Confidence and handling failure
• Communication and listening
• Accountability and honesty
• Friendships and peer pressure
• Handling disappointment and difficult emotions
• Work ethic and follow-through
• Problem-solving and decision-making
• How to recover after mistakes

At the center of the book is one easy framework:

STOP. TALK. TEACH. TRY.

Stop before reacting.
Talk about what happened.
Teach the lesson inside the moment.
Try a better way next time.

You’ll also find a 30-Day Raise Them Ready Challenge,  Family Screen Agreement, Responsibility Chart, conversation starters,  decision-making worksheets, family check-ins, and practical tools  parents can return to again and again.

This isn’t about raising perfect kids.

It’s about preparing children to handle real life.

Simple lessons. Real conversations. Stronger families.

RAISE THEM READY. 

Have you stopped believing?
Stopped going to church?
Stopped caring about faith altogether?

If so, this book is for you.

BEFORE YOU GIVE UP ON GOD is not written for people who have all the answers. It is written for the person who has questions, pain, disappointment, church hurt, and seasons of doubt.

Maybe life happened.
Maybe people let you down.
Maybe your prayers felt unanswered.
Maybe you slowly walked away from faith and never thought you would return.

This book offers a simple, honest, and heartfelt conversation about what happens when belief starts to fade. Through relatable storytelling, reflection questions, and real-life examples, Felipe Rodriguez speaks to the person who is struggling to hold on and the person who already let go.

Inside this book, you will explore:

• why people stop believing
• the difference between God and the people who may have hurt you
• how pain, disappointment, and unanswered prayers can affect faith
• what happens when families stop teaching their children about God
• how questions and doubt do not have to mean the end of belief
• how to begin seeking again, even if all you have is a small willingness to listen

This is not a book of condemnation.
It is a book of invitation.

If you have ever felt angry at God, distant from church, uncertain about Christ, or concerned about the spiritual direction of your family, this book will meet you with truth, compassion, and hope.

You do not need to have everything figured out.
You do not need perfect faith.
You only need to be willing to ask one more question, take one more step, and maybe pray one more prayer.

Before you give up on God, read this book.

Add a short 

What makes a man?

Not money.
Not muscles.
Not a title.
Not what he says when everyone is watching.

A man is measured by the standard he keeps when nobody is watching.

The Standard of a Man is a direct, practical guide to character, accountability, discipline, responsibility, and the kind of leadership that begins with the man in the mirror.

Through short, easy-to-read lessons, real-life situations, reflection questions, and powerful illustrations, Felipe Rodriguez challenges men to stop chasing perfection and start building a stronger personal standard.

Inside, you’ll discover 12 standards:

• Keep Your Word
• Take Responsibility
• Show Up
• Control Yourself
• Do the Hard Thing
• Admit When You’re Wrong
• Take Care of Your People
• Treat People With Respect
• Learn to Lose
• Ask for Help
• Leave Something Behind
• Become the Example

This is not a book about pretending to have everything figured out.

It is about becoming the kind of man who can look in the mirror and respect the person looking back.

A man who owns his mistakes.

A man who keeps his promises.

A man who shows up for his family.

A man who knows when to lead, when to listen, when to apologize, and when to get back up.

Whether you are a father, husband, leader, young man finding your way, or simply someone determined to become better than you were yesterday, The Standard of a Man will challenge you to ask one important question:

If the people I love followed my example, would I be proud of the people they became?

You do not have to be perfect.

But you do have to take responsibility for the man you are becoming.

Raise your standard. Live it daily. Become the example. description.

LIFE READY™: Real-Life Lessons for the Road Ahead gives young people practical lessons they can use as they prepare for adulthood, work, leadership, money, relationships, responsibility, and the unexpected challenges life brings.

Written in a simple, easy-to-read style, LIFE READY™ helps students understand that success is not just about grades or talent. It is also about becoming someone others can trust, depend on, and respect.

Inside, students will learn about:

• Building a strong reputation
• Showing up and being dependable
• Choosing discipline over motivation
• Communicating with confidence and respect
• Understanding the value of a first job
• Making smarter decisions with money
• Protecting their reputation on social media
• Choosing the right people to surround themselves with
• Learning from failure
• Solving problems instead of creating excuses
• Leading without needing a title
• Asking for help when they need it
• Planning for life after graduation
• Developing a personal standard

Through real-life examples, humor, illustrations, and simple challenges, author Felipe Rodriguez encourages students to take greater responsibility for the direction of their lives.

At the heart of the book is the READY Method:

Responsibility. Effort. Adaptability. Discipline. Your Standard.

Students do not need to have their entire future figured out.

They just need to start getting LIFE READY™.